Support

Support Matrix

Rubin Bennett

11/21/2008 04:59 pm

Different businesses have different technology needs, and rbTechnologies has proven services regardless of your stage of growth:

SMALL OFFICE	MEDIUM BUSINESS	LARGER BUSINESS
1-5 Computers No Internal Technical Staff	5+ Computers 'Power Users' Handle Routine Tech	20+ computers In-House Technology Staff
In the very small business computers are essential, but the benefits of networks and data security are often not leveraged	When a business has grown to a certain size one or more employees often migrate into the role of 'tech support' in addition to their main job.	Technology often outgrows staffing, and for additional support or projects outside your core business, consultants may make sense
Our local presence assures quick response times for crashes and emergencies Unbiased advice on technology purchases: new computers and peripherals, Internet providers, printers/ copiers, phone systems and more When it is time to centralize data, backup and printing, or add work-from-home opportunities or intranets for collaboration, we do the design, installation and support for your network server Hading a trusted single source for all business technology advice and support simplifies office management and maximizes Return on Investment	Outsourcing frees up internal staff to work on their core duties rather than spending their time troubleshooting computer issues Maintenance contracts ensure that all systems are tuned and patched so that computers run better, with less downtime and user frustration Experience gained on other projects and from other clients helps us avoid pitfalls as your network grows with additional users and services We are clear about our own technology biases, so they do not get in the way of giving our clients the best advice possible	Large server migrations and platform changes require careful planning and implementation, often taking more time than internal staff can spare Our broad experience will help integrate a new solution into a mature network: moving a website into a Content Management system or deploying Unix applications within a Windows network, e.g. A Level-2 support option with 24x7 availability and local offices provides peace of mind For the most critical applications we specialize in building redundant systems designed for zero downtime

SMALL OFFICE

MEDIUM BUSINESS

LARGER BUSINESS

1-5 Computers

No Internal Technical Staff

5+ Computers

'Power Users' Handle Routine Tech

20+ computers

In-House Technology Staff

In the very small business computers are essential, but the benefits of networks and data security are often not leveraged

When a business has grown to a certain size one or more employees often migrate into the role of 'tech support' in addition to their main job.

Technology often outgrows staffing, and for additional support or projects outside your core business, consultants may make sense

Our local presence assures quick response times for crashes and emergencies
Unbiased advice on technology purchases: new computers and peripherals, Internet providers, printers/ copiers, phone systems and more
When it is time to centralize data, backup and printing, or add work-from-home opportunities or intranets for collaboration, we do the design, installation and support for your network server
Hading a trusted single source for all business technology advice and support simplifies office management and maximizes Return on Investment

Outsourcing frees up internal staff to work on their core duties rather than spending their time troubleshooting computer issues
Maintenance contracts ensure that all systems are tuned and patched so that computers run better, with less downtime and user frustration
Experience gained on other projects and from other clients helps us avoid pitfalls as your network grows with additional users and services
We are clear about our own technology biases, so they do not get in the way of giving our clients the best advice possible

Large server migrations and platform changes require careful planning and implementation, often taking more time than internal staff can spare
Our broad experience will help integrate a new solution into a mature network: moving a website into a Content Management system or deploying Unix applications within a Windows network, e.g.
A Level-2 support option with 24x7 availability and local offices provides peace of mind
For the most critical applications we specialize in building redundant systems designed for zero downtime

rbTechnologies offers a full range of support plans. We do not require a contract to be a customer, but we do offer support and maintenance plans that both keep your network running smoothly and provide you with discounted rates for other projects.