rbTechnologies Service Offerings
rbTechnologies primary product is expert, timely support.We provide outsourced Information Technology services to companies as large as several hundred employees and as small as 3. Our 40+ years of combined I.T. experience and broad skillset, and ongoing commitment to continuing education combine to provide our customers with unparalleled service and satisfaction. There is no unsolvable issue when rbTechnologies is working on your systems!
We offer both on-demand and preventative maintenance packages, as well as Total Information Systems Management, a customized, flat rate service for companies who desire a completely outsourced approach to their Information Technology needs.
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Unmatched Support Infrastructure
rbTechnologies has invested heavily in our infrastructure, so that we can better support yours: we offer a host of exclusive services to our clients, including Domain Name registration, Website management, In House DNS management and hosting, our own FTP servers for patches and downloads and much more.
We have a comprehensive, and in-house developed, issue and customer management system so that your issues are tracked, worked on and cleared in an efficient and timely manner. Our phone system is tightly integrated with our issue tracking system, so that you can open tickets and report problems via voice. Our network monitoring systems is also integrated with our issue tracking system, so that we are notified in the event of a critical outage, and can begin working on your problem immediately. Often our monitoring system will have reported the issue, and we'll have diagnosed and fixed it before you are even aware that something was wrong!
If responsible, proactive network management sounds good to you, give us a call and we'll be happy to work with you to design and implement a technology management plan that fits your company, workflow, and budget!
